Product returns are accepted within fourteen (14) calendar days if you have a proof of purchase and the Return Application Form completed.
The 14 calendar days period starts from the date the customer receives the product.
a)return the product back to the warehouse and in this case you are charged with the transport costs
b) choose to return to one of our GrandOptical stores with your physical presence without any
In both cases you will need to fill in the Return Application Form and submit the receipt.
In every case, the products should be returned in a perfect condition,
without damage, scratches, and with their original tags.
If there is a mistake on our part in sending your order, the shipping and return costs are solely
on our store.
However, if you do not want to keep the product you ordered for your own reasons you will be
charged by the return costs.
We have 14 calendar days to process your return and send you the money back. This period is counted starting from the day all the products return to our warehouse.
We will contact with you the soonest in order to confirm the return process and money return.
For any clarifications please contact us at e-shop by email : firstname.lastname@example.org, or by
phone +30 2106086636
Our distribution center address where your should send the return is:
21 Papparigopoulou Str.
153 43, Agia Paraskevi,
WARNING: Returns of products purchased from our physical stores will not be
accepted and will be returned to the customer at his own expenses.
Whether you return the product to the distribution center or you return it to the stores, the reverse payment will be done the same way that the purchase was paid (bank depost, card, PayPal).
The only exception is for payments with cash on delivery, for which the reverse payment will be done with bank deposit.